Frequently Asked Questions

QuezCorp.com is the official e-commerce website operated by eeZzbuy, a registered Sri Lankan business. We offer a growing selection of products for everyday living, including electronics, grocery items, home and lifestyle products, beauty and personal care products, gifts, Sri Lankan specialties, handicrafts, and other selected consumer goods.

Our catalogue includes both local and international products. You can learn more about our business, product sourcing, and fulfilment arrangements on our About Us page.

No. QuezCorp.com offers both local and international products. Some products are made or sourced in Sri Lanka, while others may come from international brands, suppliers, or fulfilment partners.

Where applicable, information such as the product brand, country of origin, specifications, and fulfilment details is provided on the individual product page. A product will only be described as Sri Lankan-made, Sri Lankan-sourced, or originating from Sri Lanka when that description applies to that particular product.

Online checkout is currently available for customers in Sri Lanka, the United States, and the United Arab Emirates.

Customers from other countries are welcome to contact us. Shipping may be available depending on the product, destination, courier availability, customs requirements, and applicable restrictions.

Many orders are dispatched from Sri Lanka. Selected products may instead be fulfilled directly by a supplier or fulfilment partner acting on behalf of eeZzbuy and may therefore be dispatched from another country.

Where this applies, the relevant shipping options, charges, fulfilment origin, and delivery information will be provided on the website or during checkout.

For eligible orders dispatched from Sri Lanka, we normally require approximately 1–3 business days for processing. Courier delivery within Sri Lanka normally takes approximately 1–3 business days after dispatch.

Together, the estimated total delivery period is normally approximately 2–6 business days. Delivery times are estimates and may vary because of location, public holidays, courier delays, weather, or other circumstances outside our reasonable control.

For standard international shipping from Sri Lanka to the United States and the United Arab Emirates, courier transit normally takes approximately 7–21 business days after dispatch. Including normal processing time, the estimated total delivery period is approximately 8–24 business days.

For eligible orders using expedited international shipping from Sri Lanka, the estimated total delivery period is approximately 8–13 business days.

Products fulfilled by a supplier or fulfilment partner may have different processing and delivery times. The applicable information will be displayed on the website or during checkout.

Shipping charges may depend on the delivery destination, package weight and dimensions, the number and type of products ordered, the selected shipping service, fulfilment origin, and courier or handling requirements.

For countries supported through online checkout, the applicable shipping charge will be displayed before you complete your purchase.

Where tracking is available, we will provide tracking information after your order has been dispatched. Tracking information may take some time to become active after the courier receives the parcel.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other charges imposed by the destination country or its authorities.

Unless we specifically state otherwise during checkout or when confirming an international shipping enquiry, these charges are normally the responsibility of the customer.

Online payments are processed securely through PayHere. The payment methods currently available to you will be displayed during checkout.

Eligible products may be returned within 14 days from the date of delivery.

The product must meet the return conditions in our Refunds & Returns Policy. Please contact us before sending any product back so we can provide the appropriate return instructions.

Read our full Refunds & Returns Policy.

We accept change-of-mind returns for eligible products within 14 days of delivery, provided the item meets our return conditions.

For change-of-mind returns, the customer normally pays the return shipping cost, and the original shipping charge is normally not refundable.

Please contact us as soon as possible and provide your order number together with clear photographs or other relevant information showing the problem.

After reviewing the issue, we may provide a replacement, exchange, full or partial refund, or another appropriate solution depending on the circumstances.

Yes. For health, hygiene, safety, and product-integrity reasons, certain opened, used, or unsealed products may not qualify for a change-of-mind return.

Examples may include opened cosmetics, fragrances, personal-care products, herbal or consumable products, personalised goods, specially ordered products, and products with broken hygiene or safety seals.

These restrictions do not affect your rights if we supplied a damaged, defective, or incorrect product.

After we receive and inspect an approved return, we aim to process the refund within 5 business days.

Your bank, card issuer, or payment provider may then take up to approximately 10 additional days to show the refund in your account.

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been dispatched, we will make reasonable efforts to cancel it.

If the order has already been dispatched, you may need to receive and return the product in accordance with our Refunds & Returns Policy.

Please contact us as soon as possible if you need to change your delivery address. We will make reasonable efforts to update it if the order has not yet been processed or dispatched.

Once the parcel has been handed to the courier, we cannot guarantee that the delivery address can be changed.

If your order has not arrived within a reasonable period after the expected delivery date, please contact us with your order number.

We will review the available tracking information and, where appropriate, work with the courier or fulfilment partner to investigate the shipment.

Available checkout and account options will be shown on the website. If you create an account, you are responsible for keeping your login credentials secure and for activity occurring through your account.

QuezCorp.com is operated by eeZzbuy.

Email: mifzal@quezcorp.com
Telephone / WhatsApp: +94 777 331 425
Address: 6/1A, Wanarathna Road, Kalubowila, Dehiwala 10350, Sri Lanka

You can also visit our Contact Us page.

You can review our full business, customer service, shipping, returns, privacy, and website terms here:

• About Us
• Shipping Policy
• Refunds & Returns Policy
• Privacy Policy
• Terms & Conditions
• Contact Us