LKR ▾Refunds & Returns Policy for QuezCorp.com: QuezCorp.com is operated by eeZzbuy, a registered Sri Lankan business (Registration No. WA 94954). This Refunds & Returns Policy explains how we handle returns, exchanges, cancellations, and refunds so customers can shop with confidence.
Last updated: 5 October 2026
1. Refunds & Returns Policy: Return Period
You may return eligible products within 14 days from the date of delivery.
To qualify for a return, you must keep the item unused, unworn, unwashed, and in the same condition in which you received it. Where applicable, please also return the original packaging, tags, labels, accessories, manuals, warranty cards, and any other items supplied with the order.
Please contact us before sending any product back. We may not accept a return if you send it without prior approval or to an address that we have not provided for the return.
Where a product was fulfilled by a supplier or fulfilment partner acting on behalf of eeZzbuy, the applicable return instructions and return location may differ. We will provide the appropriate instructions after reviewing your return request.
2. Change-of-Mind Returns
We accept change-of-mind returns for eligible products within 14 days of delivery. However, the product must meet the return conditions stated in this policy.
For change-of-mind returns, you must pay the cost of returning the product to us or to the return location specified in our instructions. We recommend using a tracked shipping service. This helps protect you if the parcel becomes lost or damaged during transit.
We normally do not refund the original shipping charge for a change-of-mind return.
Certain products are excluded from change-of-mind returns for health, hygiene, safety, food-safety, product-integrity, customisation, or similar reasons. Please see the Non-Returnable Products section below.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
When you contact us, please provide your order number and clear photographs or other relevant information showing the problem. This allows us to investigate the issue and determine an appropriate solution.
After we confirm the problem, we may offer one of the following solutions depending on the circumstances:
- a replacement product;
- an exchange;
- a full or partial refund; or
- another appropriate solution agreed with the customer.
If eeZzbuy, a supplier, or a fulfilment partner handling the order on our behalf supplied a damaged, defective, or incorrect product, we will provide the applicable return instructions and explain the appropriate return-shipping arrangement.
These provisions do not limit any rights or remedies that cannot lawfully be excluded under applicable law.
4. Non-Returnable Products
For health, hygiene, safety, food-safety, product-integrity, and other applicable reasons, certain products may not qualify for a change-of-mind return after they have been opened, used, unsealed, activated, altered, or otherwise made unsuitable for resale.
Examples of products that may be non-returnable for change-of-mind reasons include:
- opened or used cosmetics, fragrances, beauty, personal-care, or hygiene products;
- opened, used, or unsealed grocery, food, beverage, herbal, wellness, or other consumable products;
- perishable products or products with limited shelf life where return would be unsuitable for food-safety or product-integrity reasons;
- products with a broken hygiene, tamper-evident, or safety seal;
- custom-made, personalised, engraved, specially prepared, or specially ordered products;
- products that have been installed, modified, altered, or damaged after delivery;
- electronic products or accessories that show signs of misuse, physical damage, unauthorised modification, or missing components;
- products damaged after delivery through misuse, accident, improper storage, or improper handling; and
- items missing original packaging, tags, labels, accessories, manuals, or supplied components where these are reasonably required to assess or resell the returned product.
The fact that a product is excluded from a change-of-mind return does not affect your rights if we supplied a damaged, defective, incorrect, or materially misdescribed product.
5. How to Request a Return
Before returning a product, please contact our customer support team:
Email: mifzal@quezcorp.com
Telephone / WhatsApp: +94 777 331 425
When contacting us, please include:
- your order number;
- the name of the product you wish to return;
- the reason for the return; and
- photographs or other supporting information if the item is damaged, defective, incorrect, or materially different from the description.
We will review your request and provide the applicable return instructions and return address.
Please wait for our instructions before sending the product back. Products may have different return locations depending on how and where the order was fulfilled.
6. Return Shipping Costs
For change-of-mind returns, the customer normally pays the return shipping cost.
If eeZzbuy, a supplier, or a fulfilment partner handling the order on our behalf made an error, or if the product arrived damaged, defective, or incorrect, we will explain the appropriate return arrangement after reviewing the issue.
For international change-of-mind returns, the customer also normally pays any applicable return shipping charges, customs duties, import charges, taxes, brokerage fees, or similar return-related costs.
Change-of-mind returns are made by mail or courier. Customers must arrange and pay for the return shipment unless we specifically state otherwise. We do not normally provide a prepaid return label for change-of-mind returns.
eeZzbuy does not charge a restocking fee for eligible returned products.
7. Inspection of Returned Products
We will inspect each returned product after we or the applicable return facility receive it.
After inspection, we may refuse or reduce a refund where permitted if the customer:
- used the product beyond what was reasonably necessary to inspect it;
- damaged the product after delivery;
- modified, altered, or improperly handled the product;
- returned the product without required parts, accessories, packaging, manuals, tags, or labels; or
- failed to meet the applicable return conditions stated in this policy.
Any reduction will take into account the condition of the returned product and the circumstances of the return.
8. Refunds
After we receive and inspect an approved return, we will confirm whether the refund has been approved.
If approved, we will normally issue the refund to the original payment method used for the purchase.
We aim to process approved refunds within 5 business days after inspecting the returned product.
After we process the refund, your bank, card issuer, PayHere, or other applicable payment provider may take up to approximately 10 additional days to show the refund in your account.
The total time may therefore vary depending on your payment provider and financial institution.
9. Exchanges
If you would like to exchange an eligible product, please contact us before returning it.
Exchanges depend on product, model, colour, size, specification, stock, and fulfilment availability where applicable.
If the requested replacement is unavailable, we may offer an alternative product or an eligible refund instead.
10. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
However, some supplier-fulfilled, specially ordered, personalised, or rapidly processed orders may enter fulfilment before we are able to stop them.
If an order has already been dispatched, you may need to receive and return the eligible product in accordance with this Refunds & Returns Policy.
11. Out-of-Stock or Unavailable Products
If a product becomes unavailable after you place an order, we will contact you.
We will then offer an appropriate option, which may include a replacement, alternative product, cancellation, or refund.
We will not substitute a materially different product without your agreement.
12. Refunds & Returns Policy: International Returns
If you need to return a product from outside the country or fulfilment location associated with the return, please contact us before arranging the shipment.
The required return destination may be Sri Lanka or another location associated with the supplier or fulfilment partner that handled the product. We will provide the applicable return address after reviewing your request.
For change-of-mind returns, international customers normally pay the return shipping cost, customs declarations, and any applicable duties, taxes, brokerage fees, or other return-related charges.
Where appropriate, please identify the parcel as a returned item and follow the return instructions supplied by our support team.
Customers should not send an international return until we have provided the appropriate return instructions.
13. Contact Us
If you have any questions about a return, refund, exchange, cancellation, or this policy, please contact us:
eeZzbuy
QuezCorp.com
Registration No. WA 94954
6/1A, Wanarathna Road,
Kalubowila,
Dehiwala 10350,
Sri Lanka
Email: mifzal@quezcorp.com
Telephone / WhatsApp: +94 777 331 425