Privacy Policy

Last Updated: August 23, 2026

At eeZzbuy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase from our website.

Website: https://www.quezcorp.com

1. Who We Are

This website is operated by eeZzbuy (Registration No. WA 94954), an e-commerce business offering authentic Sri Lankan products, including Ceylon tea, spices, handcrafted products, home décor, leather products, and other Sri Lankan-made goods.

If you have questions about this Privacy Policy or how we handle your information, please contact us through the contact details available on our website.

2. Information We Collect

We may collect personal information when you:

• Visit or use our website
• Create an account
• Place an order
• Complete the checkout process
• Contact us
• Submit a product review or comment
• Subscribe to marketing communications
• Participate in promotions or other activities on our website

The information we may collect includes:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account login information
• Order and purchase history
• Product reviews and comments
• Information provided when contacting customer support
• IP address
• Browser and device information
• Website usage information
• Other information you voluntarily provide to us

We collect only information that is reasonably necessary to operate our website, provide our services, process orders, and communicate with you.

3. Information Collected During Checkout

When you place an order, we collect the information necessary to process and fulfil your purchase.

This may include your name, billing address, shipping address, email address, telephone number, order details, and other information required to complete your transaction.

Payment information may be processed directly by third-party payment providers. We do not normally store your complete payment card details on our website.

4. How We Use Your Information

We may use your information to:

• Process and fulfil orders
• Process payments
• Arrange shipping and delivery
• Manage customer accounts
• Provide customer support
• Respond to enquiries
• Send order confirmations and updates
• Process refunds, returns, and exchanges
• Prevent fraud and unauthorized activity
• Maintain website security
• Improve our website, products, and services
• Understand how visitors use our website
• Send marketing communications where permitted and where you have provided appropriate consent
• Comply with applicable legal and regulatory requirements

5. WooCommerce

Our website uses WooCommerce to provide e-commerce functionality.

WooCommerce processes information necessary to manage customer accounts, shopping carts, orders, payments, and related e-commerce functions.

This may include your name, address, email address, telephone number, order details, and other information required to process your purchase.

6. Comments and Product Reviews

When visitors leave comments or product reviews on our website, we collect the information entered into the relevant form.

We may also collect the visitor’s IP address and browser user agent string to help with spam detection and website security.

Please avoid including sensitive personal information in comments or product reviews, as information you publicly submit may be visible to other website visitors.

7. Media

If you upload images to our website, you should avoid uploading images containing embedded location data, including EXIF GPS information.

Visitors may be able to download images from the website and extract location information contained within them.

8. Cookies

Our website uses cookies and similar technologies to provide essential functionality and improve your browsing experience.

Cookies may be used to:

• Keep products in your shopping cart
• Remember your preferences
• Maintain your login session
• Process orders and checkout
• Improve website performance
• Understand how visitors use our website
• Support security and fraud prevention
• Provide relevant marketing or advertising where applicable

If you leave a comment or review, you may have the option to save your name, email address, and website in cookies for convenience.

If you visit our login page, a temporary cookie may be used to determine whether your browser accepts cookies. This cookie does not contain personal data and is discarded when you close your browser.

When you log in, cookies may be used to save your login information and screen preferences. Login cookies may remain active for a limited period.

WooCommerce and other services integrated with our website may also use cookies required for shopping cart, checkout, payment, analytics, security, or other functionality.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart, checkout, login, and other website functions.

9. Embedded Content From Other Websites

Pages or articles on our website may include embedded content such as videos, images, articles, maps, or other materials from third-party websites.

Embedded content from other websites behaves in the same way as if you had visited the third-party website directly.

These third-party websites may collect information about you, use cookies, include additional tracking technologies, and monitor your interaction with their content.

Their collection and use of information is governed by their own privacy policies.

10. Who We Share Your Data With

We may share personal information with trusted third parties where necessary to operate our business and provide services to you.

These may include:

• Payment service providers
• Shipping and courier companies
• Logistics providers
• Website hosting providers
• WooCommerce-related service providers
• Email and communication providers
• Analytics and website performance services
• Security and fraud prevention services
• Customer support providers
• Professional advisers where necessary
• Government authorities where legally required

We share only the information reasonably necessary for the relevant service, business purpose, or legal requirement.

We do not sell your personal information.

11. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method selected, you may be redirected to or interact directly with the payment provider’s platform.

Your payment provider may collect and process payment information according to its own privacy policy and terms.

eeZzbuy does not normally store complete payment card numbers or card security codes on its website.

12. Shipping and Delivery

To fulfil your order, we may provide necessary information to shipping companies, courier services, logistics providers, and other delivery partners.

This may include your name, delivery address, telephone number, and relevant order information.

The information is provided only to the extent reasonably necessary to deliver your purchase.

13. Password Resets

If you request a password reset, your IP address may be included in the password reset email for security purposes.

14. How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Order fulfilment
• Customer service
• Accounting and tax purposes
• Legal and regulatory requirements
• Fraud prevention
• Security purposes
• Resolving disputes
• Maintaining business records

Comments and product reviews may be retained indefinitely where necessary to maintain the integrity and history of the website.

For registered customers, we retain the personal information provided in their account for as long as the account remains active or as otherwise required for legitimate business or legal purposes.

15. Your Rights

Depending on applicable law, you may have rights regarding the personal information we hold about you.

These may include the right to:

• Request access to your personal information
• Request a copy of your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent

If you have an account or have submitted comments or reviews, you may request an exported file of the personal data we hold about you, including information you have provided to us.

You may also request deletion of your personal information, subject to information we are required to retain for legal, tax, accounting, security, fraud prevention, or other legitimate purposes.

16. Where Your Data Is Sent

Visitor comments and reviews may be checked through automated spam detection services.

Some personal information may also be processed by third-party service providers located in countries other than your own. These may include payment processors, hosting providers, analytics providers, email providers, shipping companies, and security services.

Where required by applicable law, we take reasonable steps to ensure that personal information transferred to third parties is appropriately protected.

17. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

You are responsible for keeping your account login information confidential.

18. Children’s Privacy

Our website is not intentionally directed toward children below the minimum age required to use online services under applicable law.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

19. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

20. Marketing Communications

Where permitted by law, we may send information about our products, promotions, offers, and services.

You can unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send essential transactional messages, including order confirmations, payment notifications, shipping updates, account notifications, and other communications necessary to provide services you have requested.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this page.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us through the contact information provided on our website.

Website: https://www.quezcorp.com

Last Updated: August 23, 2026