LKR ▾Shipping Policy information for QuezCorp.com: QuezCorp.com is operated by eeZzbuy, a registered Sri Lankan business (Registration No. WA 94954). This Shipping Policy explains our processing times, delivery estimates, shipping charges, tracking, customs requirements, fulfilment arrangements, and other important delivery information. Orders may be dispatched from Sri Lanka or, for selected products, from another country through a supplier or fulfilment partner acting on our behalf.
Last updated: 5 October 2026
1. Shipping Policy: Destinations
We currently offer online checkout and shipping to customers in Sri Lanka, the United States, and the United Arab Emirates.
For other international destinations, please contact us before placing an order. We may be able to arrange shipping depending on the product, destination, courier availability, customs requirements, and applicable restrictions.
Shipping availability may depend on the product, delivery destination, fulfilment origin, courier restrictions, airline restrictions, customs requirements, and applicable import regulations.
Available shipping methods, applicable shipping charges, and estimated delivery times will be displayed during checkout before the customer completes the purchase.
Certain products may not be eligible for delivery to every supported destination because of courier, airline, customs, dangerous-goods, food, health, safety, battery, liquid, or destination-country restrictions.
Customers who are unsure whether a particular product can be delivered to their location are welcome to contact us before placing an order.
2. Order Processing
We normally process orders within 1–3 business days after we successfully receive and confirm payment.
Some products may require additional preparation, production, packaging, supplier processing, or handling time. This may apply to handmade, made-to-order, personalised, specially prepared, specially sourced, or temporarily unavailable products.
Where a product requires additional preparation or processing time, we may display the relevant information on the product page or communicate it directly to the customer.
For orders processed directly from Sri Lanka, our business days are Monday through Friday, excluding Sri Lankan public holidays. Courier transit and delivery may take place from Monday through Saturday, depending on the shipping service and destination. A supplier or fulfilment partner may operate on different business days, and the applicable processing or delivery information will be shown on the website or during checkout where relevant.
3. Delivery Within Sri Lanka
For orders dispatched from Sri Lanka for delivery within Sri Lanka, courier transit normally takes approximately 1–3 business days after dispatch.
Together with our normal processing period of 1–3 business days, the estimated total delivery time for those Sri Lanka-origin orders is approximately 2–6 business days.
Our current Sri Lanka-origin checkout shipping service supports orders with a total shipping weight of up to 5 kg. Orders above 5 kg are not available through this checkout shipping method. If a selected product is fulfilled from another country, the applicable shipping method, weight limits, charges, and delivery estimate will be shown during checkout.
Delivery to remote or less accessible areas may require additional time. In addition, public holidays, adverse weather, courier delays, or other circumstances outside our reasonable control may affect delivery times.
Where a product is made-to-order, personalised, specially prepared, specially sourced, or requires additional preparation, the applicable preparation period will take place before dispatch.
Delivery estimates are provided as a guide and are not guaranteed.
4. Shipping Policy: International Delivery
We currently provide online checkout for international shipping to the United States and the United Arab Emirates.
For other international destinations, shipping may be available by enquiry. Where we are able to arrange shipping, we will confirm the available shipping service, shipping charge, estimated delivery time, and any applicable restrictions with the customer before the order is completed.
For standard international shipping from Sri Lanka to the United States and the United Arab Emirates, courier transit normally takes approximately 7–21 business days after dispatch. Including our normal 1–3 business day processing period, the estimated total delivery time is approximately 8–24 business days.
For eligible orders using our expedited international service from Sri Lanka, courier transit normally takes approximately 7–10 business days after dispatch. Including our normal processing period, the estimated total delivery time is approximately 8–13 business days.
Our current Sri Lanka-origin checkout shipping services to the United States and the United Arab Emirates support orders with a total shipping weight of up to 3 kg. Orders above 3 kg are not available through these Sri Lanka-origin checkout shipping methods.
Available shipping methods and the applicable delivery estimate will be displayed during checkout before the customer completes the purchase.
Selected products may be fulfilled from a different origin by a supplier or fulfilment partner acting on behalf of eeZzbuy. For those products, the available destinations, shipping methods, charges, processing times, weight limits, and delivery estimates may differ from our Sri Lanka-origin services and will be displayed on the website or during checkout before the customer completes the purchase.
Orders containing products with different fulfilment origins may be dispatched separately and may arrive in more than one shipment.
These delivery periods are estimates and are not guaranteed. Customs inspections, remote locations, weather conditions, courier delays, public holidays, supplier processing, and destination-country requirements may result in additional delays.
5. Shipping Charges
Shipping charges may vary depending on several factors, including:
- the delivery destination;
- the product or fulfilment origin;
- package weight and dimensions;
- the number and type of products ordered;
- the selected shipping service; and
- courier and handling requirements.
For countries supported through online checkout, the applicable shipping cost will be displayed before the customer completes the purchase.
Where an order contains products from different fulfilment origins, shipping charges may be calculated separately for the applicable shipments. The relevant shipping options and charges will be displayed during checkout where applicable.
For international destinations not currently available through online checkout, we will confirm the available shipping service, shipping charge, and estimated delivery time directly with the customer before the order is completed.
Where we offer free shipping or a special shipping promotion, we will display the applicable conditions on the relevant product page, promotional page, or during checkout.
6. Order Tracking
Where tracking is available, we will provide tracking information after dispatching the order.
We may send tracking information to the email address associated with the order or make it available through the applicable order or tracking system.
Where an order is divided into multiple shipments, separate tracking information may be provided for each shipment where tracking is available.
Please note that tracking information may take some time to become active after the shipping carrier receives the parcel.
7. Customs Duties, Import Taxes and Fees
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other charges imposed by the destination country or its authorities.
Unless we specifically state otherwise during checkout or when confirming an international shipping enquiry, the customer is responsible for these charges. They are not included in the product price or shipping charge paid to eeZzbuy.
eeZzbuy does not control the customs policies, tax rates, import requirements, or product restrictions of individual countries.
Customers are responsible for ensuring that products they purchase may legally enter and be received in their destination country.
8. Customs Clearance and Delays
Customs authorities in the destination country may inspect or hold international shipments.
They may request additional information, identification, payment of applicable duties or taxes, or other documentation before releasing a shipment.
Customs authorities control their own clearance times. Therefore, customs procedures, destination-country requirements, product inspections, or related checks may extend the estimated delivery period.
Where possible, we will assist customers by providing available shipment and tracking information.
9. Correct Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
This may include:
- the recipient’s full name;
- complete street address;
- apartment, unit, or building number where applicable;
- city and postal code;
- country;
- telephone number; and
- any additional information required by the courier.
Customers should carefully verify their shipping details before completing an order.
If the customer provides incorrect or incomplete information and the courier cannot complete delivery, additional shipping, redelivery, storage, or return charges may apply.
10. Changing a Delivery Address
If you need to change your shipping address after placing an order, please contact us as soon as possible.
We will make reasonable efforts to update the address if we have not yet processed or dispatched the order.
However, once we or an applicable supplier or fulfilment partner have handed the order over to the courier, we cannot guarantee that the delivery address can be changed.
11. Lost or Missing Shipments
If your order has not arrived within a reasonable period after the expected delivery date, please contact us with your order number.
We will review the available tracking information and, where appropriate, contact or cooperate with the courier, supplier, or fulfilment partner to investigate the shipment.
Please allow reasonable time for the courier and customs authorities to complete their investigations.
12. Products Damaged During Delivery
If a parcel or product arrives damaged, please contact us as soon as possible.
Please keep the original packaging and provide:
- your order number;
- clear photographs of the damaged product;
- photographs of the outer and inner packaging; and
- photographs of the shipping label where possible.
We will review the situation and provide assistance in accordance with our Refunds & Returns Policy.
13. Failed Delivery Attempts
Courier companies may make one or more delivery attempts depending on the destination and their operating procedures.
If the recipient is unavailable, the courier may leave instructions, contact the recipient, arrange another delivery attempt, or hold the parcel at a collection location.
Customers are responsible for following reasonable instructions provided by the courier to complete delivery.
14. Returned-to-Sender Shipments
A parcel may return to us, a supplier, or a fulfilment partner because of an incorrect address, failure to collect the parcel, repeated unsuccessful delivery attempts, refusal of delivery, customs issues, or other circumstances.
If a parcel is returned to eeZzbuy or to a supplier or fulfilment partner handling the order on our behalf, we will contact the customer regarding the available options.
Additional shipping, redelivery, storage, or return charges may apply where incorrect customer information or circumstances attributable to the recipient caused the return.
15. Restricted Products and Destinations
Courier policies, airline regulations, customs requirements, dangerous-goods rules, food and agricultural regulations, health and safety requirements, or destination-country laws may restrict or prohibit certain products from transportation or import.
Restrictions may apply to certain batteries or battery-powered products, liquids, fragrances, cosmetics, food products, grocery items, perishable products, aerosols, or other regulated goods depending on the courier and destination.
Therefore, shipping availability may vary by product, fulfilment origin, shipping method, and destination country.
If an unforeseen shipping or import restriction prevents us from legally or practically shipping an order, we will contact the customer and provide an appropriate resolution. This may include cancellation and a refund for the affected product.
16. Contact Us About Shipping
If you have any questions about shipping, delivery, tracking, an existing order, or shipping to a destination not currently available through online checkout, please contact us:
eeZzbuy
QuezCorp.com
Registration No. WA 94954
6/1A, Wanarathna Road,
Kalubowila,
Dehiwala 10350,
Sri Lanka
Email: mifzal@quezcorp.com
Telephone / WhatsApp: +94 777 331 425