Refunds Return Policy
Refunds return policy for QuezCorp customers ensures a secure and trustworthy shopping experience when purchasing Sri Lankan products shipped worldwide. This page explains how refunds, back-orders, and damaged product claims are handled.
Order Cancellation & Stock Unavailability
If a product becomes unavailable after an order has been placed, we will inform you immediately. You may choose to wait for restock or request a full refund. If you do not wish to wait, we will process the refund promptly to your original payment method.
Back-Order Refunds Under Our Return Policy
For items placed on back-order, you may cancel any time before dispatch for a full refund. Once an order has shipped, the standard return policy applies as noted below.
Damaged or Broken Items
We take great care in packaging items safely for international and local delivery. If your product arrives damaged, please contact us within 48 hours. Provide the following evidence:
- Clear photos/videos of the damaged product
- Photos of the outer and inner packaging
- Shipping label proof
A replacement will be arranged if stock is available, or a refund if replacement is not possible. Minor dents or cosmetic imperfections on packaging that do not affect product quality do not qualify for refunds.
QuezCorp Refunds Return Policy Guidelines
This refunds return policy protects our buyers and ensures fairness and transparency for both sides in every transaction.
Non-Refundable Products
Certain product categories cannot be returned or refunded unless they are defective or incorrect:
- Opened or used consumables (tea, spices, food items)
- Personal care & hygiene products
- Customized or handmade items
- Clearance or promotional items
- Orders with incorrect or incomplete delivery information provided by customer
Refund Processing Timeline
After refund approval, processing usually takes 5–10 business days depending on your financial institution or payment provider.
Delivery Issues and Return Policy Support
Tracking details are provided whenever possible. External factors such as customs clearance, postal delays, weather disruptions, and global regulations may affect delivery times. You can review international courier processes via
Global Courier Services.
Customer Support for Refunds & Returns
If you require assistance with a refund or return, our support team is available to help:
Email: support@quezcorp.com
WhatsApp: +94 XXXXXXXX
Contact Page: Click Here
Explore more authentic Sri Lankan products crafted with care by visiting our
Online Store.