Shipping Policy
Last Updated: August 23, 2026
At eeZzbuy, we aim to make it easy for customers around the world to discover and enjoy authentic products from Sri Lanka. We carefully prepare and package each order before sending it to the delivery address provided at checkout.
1. Shipping Destinations
We ship selected products from Sri Lanka to customers in various countries around the world.
Shipping availability may vary depending on the product, destination, courier restrictions, and applicable import regulations. If shipping is not available to your selected destination, this will be indicated during checkout or communicated to you after your order is received.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Some products may require additional preparation, packaging, or handling time. If your order requires additional processing time, we will contact you using the contact details provided with your order.
Business days do not include Saturdays, Sundays, or Sri Lankan public holidays.
3. Delivery Times
Delivery times depend on the destination country, shipping service selected, customs clearance, and other factors outside our control.
As a general guide, international orders may take approximately 7–21 business days to arrive after dispatch.
These are estimated delivery times only and are not guaranteed. Remote locations, customs inspections, weather conditions, courier delays, public holidays, and other circumstances may result in additional delays.
The estimated delivery time shown at checkout, where available, should be considered the most relevant estimate for your order.
4. Shipping Charges
Shipping charges are calculated based on factors such as:
- Delivery destination
- Package weight and dimensions
- Number of items in the order
- Shipping service selected
The applicable shipping cost will be displayed at checkout before you complete your purchase.
Where free shipping is offered for a particular product, destination, or promotion, the applicable terms will be displayed on the relevant product page or during checkout.
5. Tracking
Where tracking is available, tracking information will be provided to the email address associated with your order after the order has been dispatched.
Customers can use the tracking information provided to monitor the progress of their shipment.
Please note that tracking information may take some time to appear after the package has been handed over to the shipping carrier.
6. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
eeZzbuy does not control the customs policies, taxes, or import regulations of individual countries. Customers are responsible for ensuring that the products they order can legally be imported into their country.
Customs authorities may also require additional information or documentation before releasing a shipment.
7. Customs Delays
Customs clearance can sometimes take longer than expected. Delays caused by customs authorities are outside the control of eeZzbuy and are not considered shipping delays caused by us.
We will provide available tracking information and cooperate with the shipping carrier where necessary, but we cannot guarantee a specific customs clearance time.
8. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, telephone number, postal code, apartment or unit number, and any other information required for delivery.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or return charges may apply.
If a package is returned to us because it could not be delivered, we may contact the customer regarding available options. Any additional shipping costs may be the customer’s responsibility.
9. Lost, Damaged or Missing Packages
If your package appears to be lost, damaged, or has not arrived within a reasonable period after the expected delivery date, please contact us at mifzal@quezcorp.com with your order number.
If the package arrives damaged, please keep the original packaging and take photographs of the package and the damaged product. This information may be required when submitting a claim to the shipping carrier.
We will review the situation and work with the shipping carrier where applicable.
10. Delivery Attempts
The shipping carrier may make one or more delivery attempts depending on the destination and carrier’s policies.
If the recipient is unavailable, the carrier may leave delivery instructions, hold the package at a collection point, or arrange another delivery attempt.
Customers are responsible for following any instructions provided by the carrier to complete delivery.
11. Restricted Products and Destinations
Certain products may be subject to restrictions or may not be eligible for international shipping because of airline, courier, customs, or destination-country regulations.
If an order cannot be shipped because of a legal or shipping restriction, we will contact the customer and provide the available options.
12. Changes to Shipping Information
If you need to change your shipping address after placing an order, please contact us as soon as possible.
We will try to accommodate address changes before the order is dispatched. However, we cannot guarantee that changes can be made once the order has been processed or handed over to the shipping carrier.
13. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us through our Contact Us page or the contact details provided on our website.
When contacting us about an order, please include your order number so that we can assist you more quickly.
eeZzbuy — Bringing authentic Sri Lankan products to the world.